AllStates Technical Services (AllStates), a division of BE&K, Inc., and Intergraph Solutions Group, a division of Intergraph Corporation (NASDAQ: INGR) announced today a strategic alliance to provide complementary services. AllStates will be reselling Intergraph's Help Desk The Help Desk Process Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com) Services to accompany the service offerings they currently market to clients. Under this arrangement, Intergraph will provide help desk call center support services through their industry-proven tools and resources to AllStates' clients nationally. AllStates will be a preferred IT Services staffing provider for Intergraph's Help Desk Solutions.

CIS' Help Desk staff will initially use assyst for Incident, Problem, Asset and Change Management. Their work includes fault resolution and analysis for the Society's entire IT infrastructure which include 3,500 laptops used by its mobile sales force.

At Help Desk Institute 2003 (Booth No. 229), NetIQ Corp. (Nasdaq:NTIQ), a leading provider of Systems Management, Security Management and Web Analytics solutions, today announced general availability of NetIQ(R) VigilEnt(tm) Password Manager 2.0, part of the VigilEnt(tm) Administration and Identity Management solutions group.

Eric Svendsen, Ph.D, CEO of SCInc and Chairman of Help Desk The Help Desk Process Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com) Institute's eUniversity, has announced a series of dynamic certification training events for support professionals in 2003.

Mobile Automation Inc., the leading provider of Mobile Lifecycle Management Software, today introduced Mobile Support Manager(TM), combining remote control and chat capabilities with a unique Web console to create an impressive collection of Web-based help-desk support services for both PC's and handheld devices.

Altiris Inc. (Nasdaq: ATRS), a leader in systems management solutions that reduce the total cost of owning information technology, today announced the Altiris eXpress(TM) Connector for Remedy Help Desk. The connector provides IT workers with access to the award-winning IT management functions of Altiris(R) software from the Remedy Help Desk console, a widely used IT service management solution. The resulting combination expedites problem resolution and increases help desk worker efficiency.

The Career Center is located on the HDI website at www.thinkhdi.com/career_center, and offers a wide range of resources, including compensation information, such as HDI's flagship annual salary report and the Robert Half Technology IT Salary Guide; career-development tools, such as resume and interview tips, hiring forecasts, employment trends, and resources for professional training and certification for support professionals. In addition, the site features HDI's popular Job Board, Robert Half Technology's quarterly CIO Hiring Index and Hot Jobs Report, as well as articles and helpful hints on negotiating a salary, relocation, teamwork, coping with burnout, networking, and other important career development topics.

Ms. Benda is well known and well respected within the service and support industry. An HDI-Certified help desk manager, Benda brings an impressive and diverse background to HDI, which encompasses experience as a help desk practitioner, as well as expertise in the areas of customer service, sales, marketing, public relations, project management and process enhancement. Prior to joining HDI, she was help desk manager at ICG Telecommunications. The help desk provided support for more than 1,500 users on 150+ applications, and Benda was instrumental in enhancing business processes that saved the company more than $40,000 per month. In addition, she has held key positions at several companies, including IT trainer, human resources analyst at Martin Marietta, and was the co-owner of Colorado Kids Clothes. Ms. Benda began her career in public relations at the leading firm Burson Marstellar, and attended Metropolitan State College.

Currently HDI's Customer Support Specialist (CSS) Certification and Help Desk Analyst A person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. Requires troubleshooting and good human communications skills. See help desk and tech support. (HDA HDA - Hampshire Deaf Association (UK)

HDI's HDSA Certification and its accompanying training program are designed for experienced IT support professionals who are - or expect to become - team leaders or supervisors. HDI Help Desk Senior Analyst Certification ensures its recipients have an in-depth understanding of the technologies, processes, and key factors that optimize support center performance; the knowledge to consult on performance enhancements; and skills necessary to market the help desk as a strategic cost-prevention center.