Unleash the power of information! Information that is difficult to find is often underutilized. Companies need to focus on fully leveraging their existing information assets and subject-matter experts. The keys to remaining competitive are increased productivity, improved customer service, ensured compliance with policies, and other operational efficiencies. These can only be achieved through complete access to your most important information.

FrontRange Contact Center is a mission-critical application that leverages your existing IT infrastructure -no specialized or proprietary hardware is required. Because it is built on standards-based technology, your investment is protected while your business grows. And, because it is easily scalable, you can continue to provide outstanding customer service without adding more systems or paying for expensive implementation or customization.

At Alliance Technology, we are your call center/help desk experts. Prior to any engagement, we help you develop and understand the business rules that need to be in place to effectively manage your business. Then we automate the enforcement of those rules by implementing the award winning HEAT help desk solutions from FrontRange. Below are some solutions we support.

Support Center / Help Desk planning, execution, performance maximization and technology implementations for Business, Government and Education.

Patricia Adams, senior analyst at Gartner Inc. recently said, "As IT departments cope with shifting priorities and sometimes constrained funding, the challenge of managing the ever-changing network of employee computers remains constant. Regardless of how priorities change, these desktops require frequent upgrades. Combine this with increased software vendor audit activity, and license compliance and asset management are no longer optional, but mandatory tasks."

Workflow Management: AR System 3.2 enables secure deployment of applications through network firewalls, and facilitates administration of changes to production applications with minimum impact on the user community. This application gives Help Desk managers and IT organizations a quantitative method for measuring help desk performance. Managers can easily set and exceed customers' expectations, measure and market results to users and management. Remedy Service Level Agreements (SLA) steps managers through creating all elements of a SLA. It enables managers to track and monitor service commitments, automate those commitments to help IT staff succeed, measure performance and market their success to users. In addition, it meets the needs of tens of thousands of users, performing at peak no matter how many escalations, notifications and reassignments are triggered.

An enterprise organization shouldn't have to rely on another company for remote desktop access service. With the B300, your help desk has everything it needs for remote support of clients and employees in-house, keeping your IT infrastructure secure. Your remote help desk can reach all of your end-users, even if they are using Windows Mobile devices. You can even gain secure PC, Mac, or Linux remote access to an unattended system using Bomgar's JumpTM technology.

REDWOOD CITY, Calif., Aug 9 -- SupportSoft, Inc. (NASDAQ:SPRT), a leader in technology problem resolution, today announced the general availability of Accelerator, a new product that fully integrates the benefits of SupportSoft's patented support automation technology within Remedy's call tracking interface. The ready-to-deploy solution, which helps companies to resolve technology problems more quickly with fewer steps involved, can help reduce desk-side visits by up to 15%, reduce call handle time of repeat problems by up to 60%, and help reduce escalation of calls to level 2 help desk analysts by up to 20%(i).

Newport Beach, CA: NetworkD Corporation has just released a new version of the Helpdesk Integrator, a tool that leverages the power of LANDesk® systems management software with Remedy helpdesk software, bringing the functionality of remote control, software distribution, and asset inventory directly to the help desk console.

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