COLORADO SPRINGS, Colo.(BUSINESS WIRE)--Oct. 17, 2000--World leader in Help Desk solutions for mid-range organizations, FrontRange HEAT Division Inc., and Eclipse Networks, a leading Business Service Provider, today announced that Simple*CT has been selected to drive the Computer Telephony Integration (CTI) for award-winning HEAT(R) Help Desk software.

"Consistent with GoldMine's vision of optimizing the customer experience, the HEAT product is an easy-to-use, flexible and powerful software tool that streamlines service requests, accelerates response times and proactively resolves help-desk issues," Edwin Gear, president, HEAT division, said.

BNFL Sellafield have awarding their Customer Services contract to Solutec and the HEAT Service & Support solution. Having been outsourced to CSC for IT and MIS support for several years, BNFL wanted a mechanism to monitor the satisfaction within their user community of this service. Following a complete review all of the options within the Helpdesk and Customer Service arena determined that HEAT, backed by Solutec was by far their preferred option. Solutec are delighted to have secured such an important contract win and very much look forward to working closely with BNFL in the future. Welcome Aboard. (Posted August 2006)

Colorado Springs, CO -- FrontRange Solutions USA Inc., a global leader in the Small-to-Mid-Enterprise (SME) and distributed enterprise markets, announced today that Technology Marketing Corporation (TMCTM)'s Customer Inter@ction Solutions® magazine (www.cismag.com) has named HEAT® and GoldMine® as recipients of the 2004 CRM Excellence Awards. Customer Inter@ction Solutions® has been the premier publication in the CRM, call center and teleservices industries since 1982.

For more than 13 years, HEAT has been the worldwide standard for service and support software. Customers and analysts alike agree that HEAT is the most comprehensive suite of help desk software available on the market today. In fact, HEAT has received the coveted Users Choice Award for three consecutive years.

Empower your employees and customers to resolve everyday issues quickly and easily. HEAT® Self ServiceTM is an easy, intuitive and convenient self-help tool. This powerful module allows your employees and customers access to the problem-solving capabilities of your HEAT® system from any computer with a Web browser 24-hours a day, seven days a week. This translates into increased efficiencies right from the start:

HEAT® PowerDeskTM is an entry-level service and support automation solution designed specifically for growing businesses. Based on the award-winning HEAT® software, PowerDesk provides the specific features and functionality required by developing organizations.

The iHEAT product provides the user with the same, familiar look as the HEAT product, thereby reducing training time and corresponding data input errors.

The iHEAT product provides the user with the same, familiar look as the HEAT product, thereby reducing training time and corresponding data input errors.

Manage your company's assets with laser-like precision HEAT® Asset Tracker was designed to reduce the complexity of asset management and allow you to answer questions like: