Helpdesk systems and software have broken free of their traditionalms, these days they are an essential business tool. roles as IT support functions. Any process that involves interaction with people and requires call logging, call tracking, workflow and analysis is an ideal candidate for being aided by a helpdesk application tool.

The ASP model (Application Service Provider) has been designed for companies that prefer deploying the Help Desk software on NOXENT servers while supplying their own Help Desk staff and managing the Help Desk processes themselves. Our clients are empowered with our solid Help Desk solution without the need to maintain servers or perform system management. The ASP model is perfect in cases where you do not want to add burden to your existing IT structure and staff or simply want peace of mind that NOXENT expertly monitors and supports your Help Desk back-end 24/7.

Built on more than a decade of service management experience, award-winning HEAT integrates core service and support components into one complete solution to reduce costs and drive higher customer satisfaction. Now expand the power of HEAT and support industry best practices by easily combining HEAT products or integrating your system with any of the IT Service Management modules.

To remain competitive, companies are under constant pressure to improve their level of customer support while reducing costs and improving operational efficiencies. The HEAT Service Management Suite relieves this pressure by keeping your customers engaged, your staff productive and your management team informed. HEAT allows you to align people, processes and technology toward improving service levels, evaluating the performance of your people and resources and reducing support costs. Both employee-facing and customer-facing support organizations will benefit from HEAT.

BAI Systems & Engineering is a firm specializing in Service Management Software Engineering Solutions both domestically and globally - headquartered in Atlanta, GA.

Reduce costs and elevate service levels with HEAT Service & Support, the foundation of the HEAT product suite. Proven and powerful, HEAT Service & Support is the service desk software that helps organisations of all types take their service and customer satisfaction to the next level.

Built on more than a decade of service management experience, award-winning HEAT from FrontRange Solutions integrates core service and support components into one complete solution to reduce costs, drive higher customer satisfaction and achieve full ITIL or Sox Compliancy. Now expand the power of HEAT and support industry best practices by easily combining HEAT products or integrating your system with any of the IT Service Management modules.

HEAT Service & Support software delivers an easy-to-use, full-featured customer service and support solution with a single view of the customer, enabling your organisation to reduce labour and systems costs, streamline customer support interactions and improve customer retention. This award-winning, affordable, practical solution helps you control your service and support issues and resolve them quickly and effectively.

Looking for product or support for HEAT 8.0? Look no further. Professional edge?can supply all your HEAT Software product sales and service needs. Professional edge?leads the field in Help Desk sales, services and support

Colorado Springs, CO -- FrontRange Solutions USA Inc., a global leader in the Small-to-Mid-Enterprise (SME) and distributed enterprise markets, today announced that Fidelity Federal Bank & Trust (www.fidelityfederal.com), the largest bank headquartered in Palm Beach County and Florida's sixth largest bank, with over $3.3 billion in assets, has deployed HEAT online training to increase accountability for its HEAT Service & Support users and maintain high levels of customer satisfaction.