I'm using a Japanese NEC laptop (model LC700J/64H) that's four years old. It's a Pentium III 700MHz with 128MB RAM running Windows Millennium. I've customised the start-up programs and anti-virus to use the minimal resources, but it still freezes at times and really doesn't like summer.

Michelin Tyre Company South Africa has implemented FrontRange Solutions' HEAT to drive its IT helpdesk and improve support for the company's IT users. Gavin Pansegrouw, IS manager at Michelin Tyre Company, says that prior to the implementation of HEAT 6.4, reporting on IT problems was unstructured, which resulted in a negative image of the company's IT department.

SOMERS, N.Y. and BASKING RIDGE N.J., US - IBM and Avaya (NYSE: AV) today announced an agreement to integrate Avaya audio based communication within IBM's enterprise e-mail, Web conferencing and instant messaging offerings.

WASHINGTON, March 23 /PRNewswire/ -- FOSE 2004 -- Help Desk Technology Corporation has upgraded its HelpSTAR help desk software to provide integration with Active Directory Services, plus an enhanced Web interface for end users that exploits the capabilities of Microsoft.NET to increase ease of use.

The ability to manage the process of issue capture and resolution underpins everything that organizations can achieve in IT Service Management, such as improved service levels, cost reduction and problem reduction.

Staff and students at Unitec were rapidly losing faith in the ability of the IT department's helpdesk to answer their technical queries on time. That is until the tertiary institution turned on the HEAT...

Soffront was an early pioneer of CRM in 1993, with the release of its customer help desk and defect tracking solutions. For over a decade, Soffront CRM has evolved into a complete end-to-end CRM solution, providing sales, marketing, service and knowledge management with greater adaptability and customization than any other mid-market provider.

The pressure is off at CPS (NZ) Ltd ("CPS"), New Zealand's leading pressure gauge calibration and supply company, since it installed FrontRange's HEAT software to help manage and workflow its industrial pressure gauge calibration facility...

Quick setup - Tailor your system to your unique business environment quickly and easily with HEAT Quick Start WizardTM. Call Logging - Log and track 100% of your service desk calls and resolve them faster than ever before with a fully configurable call logging engine

The latest enhancements are part of an overall strategy by FrontRange to facilitate "data dips" from the HEAT application to its CRM software, Goldmine. For example, the system can send an automatic notification to the appropriate sales rep when the service application receives a call for assistance from someone associated with a particular account.