NetworkD Corporation Introduces “The Remedy Helpdesk Integrator

Written by zhangyuan January 23, 2008 16:47

Newport Beach, CA: NetworkD Corporation has just released a new version of the Helpdesk Integrator, a tool that leverages the power of LANDesk® systems management software with Remedy helpdesk software, bringing the functionality of remote control, software distribution, and asset inventory directly to the help desk console.

In recent studies by Gartner, integration of Helpdesk and Systems Management technologies has proven to increase first call resolution rates upwards of 90% and offer significant gains in both the efficiency of support and the productivity of end users.

Rhys Davies, Infrastructure Manager for On:line Finance, a division of General Motors, has integrated the organizations helpdesk and desktop management with the integrator tool. By integrating the two solutions, "Support agents can fix problems via LANDesk® , record the issues and provide the solution without leaving their seat... we are continually improving our first line fix statistics," remarked Davies.

"Organizations approach NetworkD looking for solutions that get the job done. Reducing end user downtime and increasing first call resolution is crucial to our customers. The helpdesk integrator does just that. It allows IT staff to quickly fix problems, doing more with less," said Ashley Leonard, President and CEO of NetworkD Corporation.

NetworkD Corporation, established in 1996, specializes in providing Information Technology systems management solutions for mid-to-large size enterprises globally. NetworkD offers customized solutions in the areas of desktop and server management, help desk management, network management and asset management. With offices throughout North America and Europe, NetworkD is a leading provider of systems management solutions worldwide.