| Industry Challenges |
Businesses today are under intense pressure to add new customers, retain existing ones, boost revenue and cut costs. The only way to achieve these goals is to increase customer satisfaction. Satisfied customers are loyal customers and repeat buyers-and, because it costs less to sell to current customers, businesses realize lower cost of sales and higher profits. BMC Remedy® is a leading customer service software platform for large enterprises. The Remedy suite of products integrates systems, processes and technologies to address customers' specific business needs and requirements. Virtusa provides services to Global 2000 enterprises to solve their key IT challenges. Virtusa offers full consulting services for Remedy products, including architecture, design, implementation, custom development, and software support, upgrades and, performance tuning. We feature in-depth functional and technical expertise in Remedy's Action Request System, the premier application platform and development environment for service process management (SPM) applications. |
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| Virtusa's Service Offering for Remedy Applications |
Our Remedy Competency Center offers certified, experienced Remedy consultants with years of hands-on experience in developing a wide range of Remedy solutions. |
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Virtusa has the right capability to address customers' specific business needs and requirements. In addition to providing out-of-the-box automation of best practices, Virtusa also has a wealth of experience, resources and potential to make IT service management projects a success. With Virtusa's Remedy solutions, organizations of all sizes can automate support processes; improve service levels, and lower operational costs. |
| Virtusa‘s service offerings for the Remedy platform include: | - Solution architecture and design
- Business process re-design
- Product implementation, system integration, application testing and user training
- Integrated project management
- Product upgrades, customization, web-enablement, performance optimization and multi-platform certification
- Application migration and data conversion services
- Ongoing application support and maintenance
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| Technical Expertise |
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- Talented pool of Remedy consultants with application development and migration experience
- Experience in web-enablement of older Remedy product versions (Remedy AR System 6.X or older)
- Extensive knowledge of Remedy applications, product architecture, platform and domains
- Knowledge of web browsers, Crystal Reports, OLAP, data warehousing, RemedyWeb, Citrix and SQL Server
- Deep skills in Remedy application development with all leading databases (Oracle, DB2, Microsoft SQL Server) and tools
- Widespread knowledge of application servers-BEA WebLogic, IBM WebSphere, RemedyWeb, Microsoft SQL Server, Crystal Reports and Oracle Application Server
- Integrated project management, application support, product upgrades and issue resolution skills
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| Virtusa Solves Key Challenges |
| Virtusa's deep domain expertise makes us adept at solving the following key challenges: | | |  | Operational Efficiency and Cost Reduction | - Consolidate and streamline infrastructure, systems and key processes
- Control capital expenditures and operations
- Automate functions, reduce complexity and eliminate redundancy
| | | Rapid Service Development | - Reduce time-to-market
- Introduce new service offerings across the entire customer base
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| Why Virtusa |
- High scalability
- Proven quality processes
- Focused and innovative global delivery model
- Faster installation and deployment
- Cross-platform support
- Low cost of application maintenance
- Ease of customization
- Cost-effective solutions
- Proven competency in reducing costs for our clients
- Productivity improvement
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| Value Proposition |
Virtusa provides ongoing enhancements to existing Remedy implementations and develops customized roadmaps to enable enterprises to leverage the latest features of Remedy products when they migrate from one release to the next. |
| Our value proposition includes | - Cost savings of up to 35%
- Time-to-market advantage
- Global delivery methodology and quality processes to deliver more value to the customer through productivity gains and continuous improvement
- 500+ consultants deployed on communications industry projects
- 25,000+ man days of Remedy project management and application development experience
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| Client Experience |
- Strategic long-term relationship with a major European communications provider
- Full application management of customer-facing applications and management of third party vendors for a global giant
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