BMC Remedy Helpdesk Software

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• Help Desk Software Receives BMC Remedy Certification
  

  RIDGELAND, Miss. - October 15, 2007 - Joining the BMC Software Technology Alliance Partner program, Bomgar Corporation today announced a technology alliance with BMC Software to better automate the incident resolution process. 1 The integration of Bomgar's incident resolution software with the BMC Remedy Action Request System (AR System), a comprehensive solution for automating, managing and monitoring service management business processes, enables IT support representatives to launch and record a secure remote desktop connection directly from the BMC Remedy system.

  
  
• Remedy Sales Push Targets SME HelpDesk
  

  Currently only available in North and Latin America, the HelpDeskIQ is aimed at companies with 200 to 800 employees looking to set up a small helpdesk of up to eight seats. In the second quarter the company will begin selling the product, which normally retails at $995 a seat, as a $995 five-seat promotion pack.

  
  
• BMC Remedy Help Desk Software Review
  

  BMC Software, Inc (NYSE: BMC), is a leading provider of enterprise management solutions that empower companies to manage IT from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management.

  
  
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• BMC Remedy Service Desk
  

  Your service desk is essential to keeping your business running smoothly and maintaining a competitive edge. Yet, in view of today's highly complex and changing IT infrastructures, you must not only effectively streamline your incident and problem management processes, but you must also reduce costs and expedite service while maintaining quality service levels.

  
  
• WebEx Support Center - Remote Support for BMC Remedy Help Desk
  

  WebEx Support Center is a hosted, remote support solution that reduces support cost while maintaining quality of support. Whether you're supporting customers around the world or a global workforce, WebEx Support Center enables your support staff to view, diagnose and solve problems for anyone around the world, across any firewalls, on any operating system, on any browser. When deployed with Remedy AR, you can better align IT incident management process to keep critical systems available and improve customer satisfaction.

  
  
• BMC Remedy ITSM Administration Service
  

  For IT to succeed, one needs their IT staff focused on delivering business value to make the organization stronger and more competitive. For many IT organizations, delivering service levels that the business expects is a challenge compounded by tight budgets, limited staff, and difficulty retaining technical expertise. Moving from point IT applications to a consolidated service desk with business service awareness can be overwhelming. With the BMC Remedy ITSM Administration Service, one can handle ongoing administration and maintenance for the BMC Remedy ITSM applications running in your data center.

  
  
• Entuity Announces Further Integrations To BMC Software Product Line
  

  MARLBOROUGH, MA and VANCOUVER, BC - October 31, 2007 - EntuityTM, a leading provider of solutions for network service management and the global developer of the Eye of the Storm® (EYE) software suite, today announced an updated bidirectional integration to the BMC Remedy Service Desk version 7.0, the latest version of the industry leading helpdesk application. This enhanced integration adds to BMC's Business Service Management (BSM) solution offerings, enabling joint BMC Software and Entuity customers to further automate workflow when tracking IT system problems, speed problem resolution, and better support business needs.

  
  
• Partner Product Services : Remedy Practice
  

  Businesses today are under intense pressure to add new customers, retain existing ones, boost revenue and cut costs. The only way to achieve these goals is to increase customer satisfaction. Satisfied customers are loyal customers and repeat buyers-and, because it costs less to sell to current customers, businesses realize lower cost of sales and higher profits.

  
  
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