Remedy Helpdesk

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  • Remedy Adds IT Asset Discovery and Configuration Tools to its IT Service Management Suite

    Patricia Adams, senior analyst at Gartner Inc. recently said, "As IT departments cope with shifting priorities and sometimes constrained funding, the challenge of managing the ever-changing network of employee computers remains constant. Regardless of how priorities change, these desktops require frequent upgrades. Combine this with increased software vendor audit activity, and license compliance and asset management are no longer optional, but mandatory tasks."


  • Help desk software roundup

    Workflow Management: AR System 3.2 enables secure deployment of applications through network firewalls, and facilitates administration of changes to production applications with minimum impact on the user community. This application gives Help Desk managers and IT organizations a quantitative method for measuring help desk performance. Managers can easily set and exceed customers' expectations, measure and market results to users and management. Remedy Service Level Agreements (SLA) steps managers through creating all elements of a SLA. It enables managers to track and monitor service commitments, automate those commitments to help IT staff succeed, measure performance and market their success to users. In addition, it meets the needs of tens of thousands of users, performing at peak no matter how many escalations, notifications and reassignments are triggered.


  • The Bomgar B300™ Enterprise Remote Help Desk Software

    An enterprise organization shouldn't have to rely on another company for remote desktop access service. With the B300, your help desk has everything it needs for remote support of clients and employees in-house, keeping your IT infrastructure secure. Your remote help desk can reach all of your end-users, even if they are using Windows Mobile devices. You can even gain secure PC, Mac, or Linux remote access to an unattended system using Bomgar's JumpTM technology.


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  • Help Desk Software helps decrease problem resolution time

    REDWOOD CITY, Calif., Aug 9 -- SupportSoft, Inc. (NASDAQ:SPRT), a leader in technology problem resolution, today announced the general availability of Accelerator, a new product that fully integrates the benefits of SupportSoft's patented support automation technology within Remedy's call tracking interface. The ready-to-deploy solution, which helps companies to resolve technology problems more quickly with fewer steps involved, can help reduce desk-side visits by up to 15%, reduce call handle time of repeat problems by up to 60%, and help reduce escalation of calls to level 2 help desk analysts by up to 20%(i).


  • NetworkD Corporation Introduces “The Remedy Helpdesk Integrator

    Newport Beach, CA: NetworkD Corporation has just released a new version of the Helpdesk Integrator, a tool that leverages the power of LANDesk® systems management software with Remedy helpdesk software, bringing the functionality of remote control, software distribution, and asset inventory directly to the help desk console.


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  • Remedy ties help desk to Oracle, SAP apps

    Mountain View, Calif. - For companies that want to link the help desk with the bottom line, Remedy this week will release new and freshly rewritten management applications that can hook to back-office software from Oracle and SAP.


  • Helpdesk troubleshooting

    Call center staff generally need help to guide their customers to the right solution - particularly in technical areas, where the successful answer may be complex but must be delivered precisely and clearly. When troubleshooting problems with computer or electronics equipment, for example, one small slip and the product will not work. Some of the world's leading telecoms and equipment providers use Informavores' Firefly software to create and deploy tailored support.


  • Help Desk Software Receives BMC Remedy Certification

    RIDGELAND, Miss. - October 15, 2007 - Joining the BMC Software Technology Alliance Partner program, Bomgar Corporation today announced a technology alliance with BMC Software to better automate the incident resolution process. 1 The integration of Bomgar's incident resolution software with the BMC Remedy Action Request System (AR System), a comprehensive solution for automating, managing and monitoring service management business processes, enables IT support representatives to launch and record a secure remote desktop connection directly from the BMC Remedy system.


  • Remedy Sales Push Targets SME HelpDesk

    Currently only available in North and Latin America, the HelpDeskIQ is aimed at companies with 200 to 800 employees looking to set up a small helpdesk of up to eight seats. In the second quarter the company will begin selling the product, which normally retails at $995 a seat, as a $995 five-seat promotion pack.


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