Remedy Adds Discovery Service for Tally Systems TS.Census; Partnership Integrates Leading Discovery Tool with Remedy Helpdesk and Remedy Asset Management
Written by zhangyuan January 23, 2008 10:26
Business Editors/High-Tech Writers
LEBANON, N.H. and MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Dec. 16, 2002
Tally Systems and Remedy(R), a BMC Software company (NYSE: BMC), today announced the release of Remedy Discovery Service 1.0 for Tally Systems TS.Census, an integration product that enables Remedy Help Desk and Remedy Asset Management to seamlessly work with Tally Systems TS.Census asset-tracking software.
The new Remedy Discovery Service 1.0 for Tally Systems TS.Census will simplify management of asset inventory by allowing TS.Census to automatically populate and update the information relating to the systems managed by the Remedy products. This ensures that the IT support organization has access to the most recent and accurate information about the systems they support.
The integration also supports the on-going discovery and maintenance of information relating to desktop systems, freeing IT staff from time-consuming system audits and data administration. This frees up IT staff to assist with user issues and more strategic activities, and avoids unnecessary IT spending by utilizing all available technology resources to meet the needs of the lines of business.
"CIOs often approach asset management projects with lofty strategic goals that sometimes obscure the need to start with the fundamentals," says Ted Jastrzembski, CEO and President of Tally Systems. " Tactical tasks such as establishing solid asset tracking and inventory practices on an ongoing basis with TS.Census are critical to success, and often enable the realization of strategic goals. This integration will be a tremendous help in moving both Tally Systems and Remedy customers toward their long-term asset management goals."
TS.Census is designed to automate the fundamentals of asset management by establishing an effective enterprise inventory process and achieve the most accurate asset data collection possible. With a client-server and TCP/IP-based enterprise architecture, TS.Census leverages Tally Systems' patented Census Recognition Technology (R) with a system capable of on-demand discovery and cradle-to-grave tracking of tens of thousands of widely-dispersed IT assets.
"The ability to seamlessly integrate Remedy's Help Desk and Asset Management applications with Tally Systems highly regarded asset inventory systems has real potential cost savings for companies and significantly increases productivity for their IT support staff," said Conrad Boyse, director of Worldwide Alliances at Remedy. "By being fully aware of the assets deployed, an IT organization is much more able to respond to or even prevent end-user problems. Tally Systems has an excellent reputation in this field, and we are pleased to offer this integration with TS.Census to our customers."
Availability
The new Remedy Discovery Service for TS.Census is available immediately. The new product is available through all authorized Remedy partners.
About Remedy
Remedy automates service-related business processes through a complete suite of best practice service management applications, including IT Service Management and Customer Service and Support solutions. All Remedy products leverage the highly flexible Action Request System(R), a comprehensive development environment that delivers business process authoring capabilities to meet the unique requirements of organizations today and into the future.
About Tally Systems
Tally Systems delivers innovative IT asset tracking solutions to ensure effective technology investment and successful IT projects. Tally Systems pioneered automated PC inventory over a decade ago with its patented Census Recognition Technology (TM), and continues to develop applications, services and integrations to support critical IT initiatives such as migrations, software license compliance and end user support. Tally Systems products - including TS.Census, WebCensus, QuickCensus and PowerCensus - have been licensed on over 10,000,000 PCs at 15,000 sites worldwide.