1st line Service Desk Analyst
Written by renxue April 29, 2008 10:45
| Location: | UK | |
| Salary: | £11 per hour | |
| Company: | Lorien Resourcing | |
| Job type: | Contract | |
| Date posted: | 22/04/2008 13:38:46 | |
| (MS OFFICE, INTERNAL HELPDESK, REMEDY, MARVELL, CUSTOMER SERVICE, CALL PRIORITIZING) A large automotive blue chip company are looking for a 1st line Service Desk Analyst to join their busy team. You will be required to log and diagnose calls and escalate unresolved issues to 2nd Line. The successful candidate will have experience of call logging systems( preferably Remedy or Marvell) whilst having the ability to deal with 30 - 40 calls per day on average, prioritize calls dependant on importance and have strong Customer Service Skills as well as good MS Office knowledge. Experience of working on a helpdesk is essential where as internal helpdesk experience is highly desirable. Please contact Liz on 0207 654 1009. | ||
| Ref: | CWJobs/50097481 SDA | |
| Contact: | Elsabeth Moshakis | |
| Email: | 1a6c9870.1@emailbox.co.uk | |
| Address: | unspecified | |
| Telephone: | 0207 654 1009 | |
| Fax: | ||