e-Helpdesk Service (Web-based help desk system)

Written by renxue April 29, 2008 11:32

URL: A link is opened in a new window.https://e-helpdesk.zonesic.nec.co.jp/ehelpdesk/login/newlogin.asp

NEC and NEC Networks & System Integration Corporation provide help desk services to customers around the world through our e-Helpdesk, which is a web-based help desk system offering worldwide technical support and the best solutions for NEC products.

Support engineers are readily available to answer urgent inquiries and to immediately provide the best solutions via the e-Helpdesk to minimize our customer's systems down time.

A request message from a user is registered on our e-Helpdesk server and is automatically forwarded to an assigned engineer. An assigned control number for your inquiry is automatically sent to you by e-mail and will be posted on our e-Helpdesk web site.

Technical Assistance Request Form

If you need technical assistance (problem recovery support) or need to contact our technical inquiry service with a question, simply fill in the necessary information in the question box or technical assistance box on this form.

Your Inquiry Log & Status

If you would like to see a reply to your technical assistance request or technical inquiry, you can use this menu to view your contact logs, which show your past technical assistance requests and technical inquiries with associated replies.

Frequently Asked Questions (FAQs)

You can see frequently asked questions (FAQs) for a product categories you selected during your login session on this web site.

Keyword Search (FAQ, Inquiry & Response)

You can use the keyword search to find FAQs, Inquiries and Responses containing specified keywords.

Document & Software Downloads

This page contains downloads for procedures, manuals, programs and more. You need to obtain a valid password from an administrator through the e-Helpdesk in order to download them.