Helpdesk Operating System Troubleshooting Support

Written by renxue April 29, 2008 13:13

To answer inbound calls from Australia and New Zealand consumers and home based users to resolve technical issues.
Create a positive customer experience through providing an efficient and quality solution to customer enquiries / problems
Able to troubleshoot the software of operating systems with the right product knowldge. Windows Vista, Windows 2000, Internet Explorer
Working hours: Based on rotation shift. Working hours are rosted and shift starts as early as 6 am and the last shift ends at 6 pm (8 hours per day)
Working days: 5 days per week (Mondays to Fridays)
Strong verbal and communication skills in English

Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology, Science & Technology or equivalent.
Required language(s): English.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Jalan Raja Chulan.
Applicants should be Malaysian citizens or hold relevant residence status.
Preferably Junior Executives specializing in IT/Computer - Software or equivalent.
6 Full-Time positions available.