Helpdesk Solutions

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  • Remedy introduces help desk solution in the EMEA region

    The browser-based help desk solution is designed for use primarily by small businesses and features new e-mail platform and language support. HelpDeskIQ also allows the automation of a number of processes which will enable small businesses to deal with an increased volume of calls while improving customer satisfaction and reducing costs, according to Remedy.


  • Help Desk The Solution To All Your It Nightmares

    Technology such as the Help Desk covered in this article are rapidly changing our world in many ways and becoming more affordable for the average person. Its worth mentioning however that better technology is actually properly defined as simply a better way of doing something we already do with whatever process we have at hand. Rather than thinking of better technology in terms of computers, hi tech gadgets and such, for example anytime we find a way to get to work 5mins faster than before we have found a better technology to improve our lives in some respect.


  • Free Web Based Help Desk Software, Help Desk Solution And Customer Support Software

    Hot Help Desk is a free ticket management and100% web-based help desk system which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. Your customers can create and update tickets via online web based form or email easily, so you are able to track the history of support requests from inception to resolution, including routing, ownership and transfers .


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  • Free Web Based Help Desk Software, Help Desk Solution And Customer Support Software

    Hot Help Desk is a free ticket management and100% web-based help desk system which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. Your customers can create and update tickets via online web based form or email easily, so you are able to track the history of support requests from inception to resolution, including routing, ownership and transfers .


  • Patni's Web Infrastructure Management and Help Desk Solution Delivers Targeted Business Results

    The client is a leader in providing financial solutions and insurance to customers across the globe. The client was looking for strategies towards cost reduction, ease of manageability and organizational effectiveness for its web infrastructure. The challenge was to provide web infrastructure management as well as 1st to 3rd level Help desk support for these websites. Utilizing the Hybrid Service Delivery model, the Patni team was involved in deployment, maintenance and Help desk support for over 510 intranet and internet websites.


  • NetSupport Updates Web-Based Help Desk Solution

    With the release of NetSupport DNA Helpdesk 2.7, IT professionals at small to midsize organizations have an affordable, easy-to-use system for keeping IT help desk calls in check. The new version includes email integration and active directory support along with an enhanced user interface.


  • Help Desk Management Software-Finding a Solution?

    After installing the software, you will see for yourself how instantly the system directs customers to the most appropriate answers that would be a solution to their query. Thereafter, whenever customers have a query they will follow the same procedure rather than wait for you to sift through all the queries and send an individual mail to them.


  • Cynergy Host: Hosted Help Desk Software

    We provide the expertise, service and technical infrastructure required to efficiently manage your Help Desk databases and applications. Your company avoids concerns with software installation, maintenance, and memory capabilities on your systems.


  • Help Desk Software Solutions: Product Comparison Report

    The Help Desk is an integral part of the IT department. When properly staffed, trained and managed, a strong help desk can drive up productivity throughout the enterprise. Help desk software is a key resource for a successful service desk in an IT department well aligned with the business units' needs. This comparison of six top solutions simplifies that process by outlining the features to look for and indicating key decision-making criteria.


  • Help Desk Solutions – Interact directly through your Website

    We can develop a help desk interface that allows you to be more efficient and effective. Our technology uses an Instant Response System (IRS) which displays real time results from a developing knowledgebase. Not only does this decrease your incoming tickets, it allows your client to view relevant articles from the knowledgebase, thus reducing your work load. Chat live or interact through an online support desk with your customers. This helps close sales-quicker and easier. Live support brings more confidence to your customers. You will also have the ability to help multiple customers at the same time; reducing costs and improving response times.


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