Helpdesk FAQs
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- What is A Help Desk ?
Essentially, a help desk is a central point through which problems or issues can be reported and managed
- What software is available?
The number of help desk products are wide and varied, and range from simple ticket tracking to fully integrated Customer Relationship Management systems
- What are the common functions of help desk software products?
Functionality is varied but the core elements tend to be the recording and tracking of support requests. Reporting is also very important, and increasingly, service level management functions.
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- What is ITIL
ITIL (IT Infrastructure Library) is a management discipline and protocol for the IT environment
- What is a web enabled helpdesk
Basically a help desk which interfaces through a web browser (eg: IE, Netscape, Opera).
- Where can I find some help desks to trial
Try our Weblinks Directory, or maybe our Download Section. The entries within were all submitted by leading helpdesk vendors (we don't charge a fee).
- Do I have to purchase three licenses
If I purchase one single license, does that permit me to backup files from one computer to two other computers, or do I have to purchase three licenses
- When adds a exclude directory I gets the path in front,why?
When adds a exclude directory I gets the path in front,why
- How can I set it up so that it backup only files that have changes since the last backup rather than backuping all the specified folders each time?
How can I set it up so that it backup only files that have changes since the last backup rather than backuping all the specified folders each time?
- Both PCs in my home and office are installed SuperCool Zip Backup,whether shall I buy two licenses?
Both PCs in my home and office are installed SuperCool Zip Backup,whether shall I buy two licenses
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