Heat Helpdesk Features

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  • HEAT help desk workflow takes pressure off gauge testing

    The pressure is off at CPS (NZ) Ltd ("CPS"), New Zealand's leading pressure gauge calibration and supply company, since it installed FrontRange's HEAT software to help manage and workflow its industrial pressure gauge calibration facility...


  • HEAT Service Support Features

    Quick setup - Tailor your system to your unique business environment quickly and easily with HEAT Quick Start WizardTM. Call Logging - Log and track 100% of your service desk calls and resolve them faster than ever before with a fully configurable call logging engine


  • FrontRange Includes Dashboard Features in New HEAT Release

    The latest enhancements are part of an overall strategy by FrontRange to facilitate "data dips" from the HEAT application to its CRM software, Goldmine. For example, the system can send an automatic notification to the appropriate sales rep when the service application receives a call for assistance from someone associated with a particular account.


  • Helpdesk Benchtest - How can I help you?

    Helpdesk systems and software have broken free of their traditionalms, these days they are an essential business tool. roles as IT support functions. Any process that involves interaction with people and requires call logging, call tracking, workflow and analysis is an ideal candidate for being aided by a helpdesk application tool.


  • KEEPING YOUR TECHNICAL STAFF CONCENTRATED ON THEIR OBJECTIVES

    The ASP model (Application Service Provider) has been designed for companies that prefer deploying the Help Desk software on NOXENT servers while supplying their own Help Desk staff and managing the Help Desk processes themselves. Our clients are empowered with our solid Help Desk solution without the need to maintain servers or perform system management. The ASP model is perfect in cases where you do not want to add burden to your existing IT structure and staff or simply want peace of mind that NOXENT expertly monitors and supports your Help Desk back-end 24/7.


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