Heat Helpdesk

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  • HEAT?Help Desk Software Product Suite

    Built on more than a decade of service management experience, award-winning HEAT integrates core service and support components into one complete solution to reduce costs and drive higher customer satisfaction. Now expand the power of HEAT and support industry best practices by easily combining HEAT products or integrating your system with any of the IT Service Management modules.


  • Specialty Medical Center Applies HEAT to Growing IT Demands

    Performing more than 25,000 surgeries in a year, the mission of New Hanover Regional Medical Center (NHRMC NHRMC - New Hanover Regional Medical Center (Wilmington, NC)), a 749-bed facility in the Wilmington, North Carolina, region, clearly is providing specialty medical and surgical care -- not information technology service management. Yet, the smooth operation of the organization's 2,800 personal computers running nearly 400 different applications is a critical advantage to the center's 4,000 physicians and staff members. So, NHRMC's 4-member IT help desk team turned to FrontRange Solutions Partner, CreekPointe, to upgrade their HEAT(R) service management software from FrontRange to handle the job.


  • HEAT Service and Support Software from

    Essentially, the Help Desk is a central point through which problems/issues are reported and subsequently managed/co-ordinated. From a wider perspective, the Help Desk is also seen as core part of the service function, responsible for bringing together multiple resources to address an issue.


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  • HEAT Software: HEAT Help Desk Software

    Built on more than a decade of service management experience, award-winning HEAT software integrates core service and support components into one complete solution to reduce costs and drive higher customer satisfaction. Now expand the power of HEAT helpdesk software and support industry best practices by easily combining HEAT products or integrating your system with any of the IT Service Management modules. HEAT help desk software by FrontRange for CRM help desk management, help desk automation, customer service, and support.


  • Mobile Help Desk Solution is suited for HEAT users

    Based on the award-winning Vaultus Mobile Application Platform, Vaultus' new Mobile Help Desk solution for HEAT is integrated directly with the HEAT APIs. That integration, along with other key engineering improvements, delivers substantial performance and scalability improvements, and enables HEAT business logic and database schema changes to automatically pass through to the mobile client. This makes Vautlus Mobile Help Desk for HEAT more extensible, and lowers the cost of maintenance, client side integration and the overall cost of ownership.


  • Setting Up MobileHEAT

    MobileHEAT is a module of HEAT designed for use on a laptop. It places a local copy of the HEAT database on the laptop and allows the user to synchronize calls with the live system. Using MobileHEAT is just like using HEAT. Before you use MobileHEAT for the first time you must log into the live HEAT database and setup the MobileHEAT database


  • Would my PC run better and be less stressed with more RAM

    I'm using a Japanese NEC laptop (model LC700J/64H) that's four years old. It's a Pentium III 700MHz with 128MB RAM running Windows Millennium. I've customised the start-up programs and anti-virus to use the minimal resources, but it still freezes at times and really doesn't like summer.


  • Michelin Boosts IT support with HEAT Helpdesk

    Michelin Tyre Company South Africa has implemented FrontRange Solutions' HEAT to drive its IT helpdesk and improve support for the company's IT users. Gavin Pansegrouw, IS manager at Michelin Tyre Company, says that prior to the implementation of HEAT 6.4, reporting on IT problems was unstructured, which resulted in a negative image of the company's IT department.


  • IBM and Avaya Team To Integrate Audio With Collaboration Tools

    SOMERS, N.Y. and BASKING RIDGE N.J., US - IBM and Avaya (NYSE: AV) today announced an agreement to integrate Avaya audio based communication within IBM's enterprise e-mail, Web conferencing and instant messaging offerings.


  • HelpSTAR Help Desk Software Adds Active Directory Integration, Enhanced Web Interface for End Users

    WASHINGTON, March 23 /PRNewswire/ -- FOSE 2004 -- Help Desk Technology Corporation has upgraded its HelpSTAR help desk software to provide integration with Active Directory Services, plus an enhanced Web interface for end users that exploits the capabilities of Microsoft.NET to increase ease of use.


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